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Enterprise
Technical Support Analysts –Leading IT Company, Dublin
HP – the world’s
number one in server and disk storage solutions, are looking for the
brightest and most talented Technical Support Analysts to
join their technical support centre in Dublin, Ireland.
HP’s continued growth and success is generating more opportunities
for people with proven technical skills and fluent in a European language.
The standards are high, the work is challenging and rewarding, the
benefits are excellent – are you ready to join the global leader
in Dublin?
HP’s technical
support centre at Bellfield, Dublin
Enterprise
Support
Working in the enterprise support department, dealing with critical
problems you will be expected to use your knowledge of server and
or mass storage systems to provide solutions to minimise downtime.
This is not a first level help desk application support role, your
skills and experience will be in configuring, installing or supporting
mass storage systems and networked servers.
Providing
telephone support to onsite technicians, your technical skills will
be in constant demand – at the same time your knowledge will
continue to grow, support by HP’s excellent training programmes.
Customer Support
Ideally you will already have an MCP qualification and be studying
for your MCSE. If you can combine this knowledge with experience
of providing support to business users, you will be ready to join
the leading team of Help Desk Support Analysts based at HP’s
customer support centre in Dublin.
HP are recruiting people to provide high level support for a range
of Microsoft operating systems and applications, from Office to
servers and network solutions. The support provided ranges from
application support to resolving problems for application developers.
Salaries range from €22,000 to €47,000
depending on the job role and your experience and accreditation.
HP will provide a generous relocation package for candidates who can
demonstrate first-rate technical skills and are committed to delivering
excellent technical skills.
If you have the technical and communication skills to meet the challenges
and you are willing to commit to working with HP in Dublin for 2 years,
APPLY
NOW. Your rewards will include a competitive salary and
a whole range of benefits that you can select, from pension &
healthcare to sponsored training. HP’s Flex benefits system
gives you the choice of benefits that fit your lifestyle.
Please contact us at xbc@manpower.co.uk
if you experience any difficulties with your online application.
Adword Co-ordinator, Dublin - €23,000
+ benefits
Company: Our client is a leading Internet company that has taken
the world by storm since their foundation in 1998. Due to their unprecedented
success they have decided to expand their European operations, and
are establishing their European HQ in Dublin.
Role:
You will work as part of a close-knit team of multilingual professionals
supporting online advertising customers around Europe. You will be
trained in the latest technology to allow you assist their European
customers. Your role will involve dealing with customer’s queries
via email and editing and examining customer advertisements. In addition
you will advise customers on the how to use the Internet to best advertise
their products and services.
Skills: To
be considered for the role you will need a University degree and native
level fluency in one of the following languages: Danish, Swedish,
Norwegian, Portuguese, French, German, Dutch and Flemish & French.
Fluency in a second language would be a big advantage. An eye for
detail and professionalism is a must, as you will be challenged with
the responsibility of supporting one of the worlds' largest brands!
Benefits: If you are an energetic and outgoing
support professional intent on providing world-class customer service,
this is the role for you! Variety, responsibility, teamwork, training,
career progression and rewards are all on offer! Basic salary, bonus,
stock options, health insurance and on-site catering are all part
of this excellent package.
APPLY
NOW or if you are unable to apply via the web page please
e-mail your English language CV to xbc@manpower.co.uk Please
quote reference CBG0204. Xerox European Customer
Support Centre - Dublin
Xerox,
has a number of opportunities in their European support centre in
Dublin, Ireland - one of the most lively and fashionable cities in
Europe. The centre in Dublin provides a range of services from customer
service call handling to financial administration.
Customer Technical Support Agent:
Your excellent technical knowledge and communication
skills will be put to good use working in a truly multilingual and
multicultural contact centre. You will be taking high numbers of telephone
calls from customers in Europe and providing the highest possible
level of technical customer care. Customer service experience is required
with a good degree of IT/ Technical knowledge.
Your
excellent customer care and communication skills will be put to good
use working in a truly multilingual and multicultural contact centre.
You will be taking high numbers of telephone calls from customers
in Europe and providing the highest possible level of customer care.
Previous experience of working in a call centre is not required but
you must have some experience of working in a customer service position.
Working in the finance administration centre you will be involved
with a variety of tasks related to providing an efficient finance
processing service to Xerox customers throughout Europe. This role
has a direct influence on the levels of customer satisfaction so you
must have strong administration skills and the ability to deal efficiently
with customer requirements.
Display the general Customer
Administrator job description or the French
job description. In addition to experience in customer service or business administration,
you must be fluent in English plus another European language and willing
to relocate to Dublin for at least one year.
Xerox have provided an information pack about working for Xerox in
Dublin, please download
a copy. Please note: this is a Microsoft Word
document - File size 2MB.
To apply for any of the Xerox vacancies above, please complete the form below.
* Denotes a Mandatory Field Technical Support Representative
American Power Conversion (APC) provides protection against some of the leading causes of downtime, data loss and hardware damage: power problems and temperature. As a global leader in power availability solutions, APC sets the standard in its industry for quality, innovation and support. Its performance has established it among leading businesses worldwide. Accordingly, APC is ranked among the "Fortune 1000" list of the largest U.S. companies, the "Forbes 500", the "Forbes Platinum 400" list of the best big companies in America and is listed on the Nasdaq 100 and the S&P 500 index. Its comprehensive AC and DC power solutions, which are designed for both home and corporate environments, improve the manageability, availability and performance of sensitive electronic, network, communications and industrial equipment of all sizes. APC’s European Base is in Galway, Ireland. Our Customer Solutions Team supports customers throughout EMEA. At present, we have opportunities for Technical Support Representatives.
As a Technical Support Representative you will have many opportunities to advance within the company. You will be given comprehensive training and the tools to excel in the role. The opportunities to progress in the organization are what separate this opportunity from the rest. Our business is built on our customer’s satisfaction and Technical Support is extremely important to us. We want people who are technically minded, will work hard, who are passionate about creating delighted customers but also want to build a career for themselves with us. Do you fit this description? If the answer is yes then see what we have on offer
To resolve technical support issues in a world class inbound customer service environment and to enhance our customer's experience by always exceeding their expectations
Main Responsibilities:
Providing post-sales telephone and electronic support to customers and partners.
Responsible for answering incoming telephone calls, alerts, web based incidents and prioritising customer's support needs.
Provide 2 nd level support on power protection solutions, software and accessories.
Provide escalation support to the 1 st level support team.
Resolve customer support issues and provide customer with a solution, via troubleshooting techniques.
Escalate customer issues to Global Service to provide on-site support as required.
Identify sales leads and forward to Field Sales teams for follow up and closure
Identify and generate revenue opportunities under our Trade-ups and e-commerce programmes
Work effectively with the Global Customer Solutions Team and other functions to ensure the most proactive technical / sales follow up of customer issues and open sales opportunities
Complete documentation and follow up on all commitments and customer details.
Provide relevant product training and coaching to the Customer Solutions Team and Customers.
Participation in new product development process (Beta testing, technical proof reading and technical support documentation)
Adhere to the company’s customer support policies and processes.
Other duties to be assigned as required.
Skills/Experience/Qualifications
Fluency required in English and local language (preferably one more European Language)
Third level qualification in technical or IT related discipline required (Computer Science, Electrical, Eng.)
2 years Technical Support experience required.
Previous Call-Centre experience desirable.
Excellent knowledge of major operating systems (Microsoft, Unix/Linux, Novell) essential.
Good knowledge of networking technologies (TCP/IP, SNMP) essential.
Working electrical and electronics knowledge essential.
Demonstrate flexibility and an ability to learn quickly.
Excellent problem solving abilities and aptitude to understand and explain technical information.
Proven ability to work towards individual and team targets.
Excellent interpersonal, communications and time management skills.
Ability to work on own initiative but also as part of a team.
Ability to develop and maintain customer rapport.
Ambition and drive to succeed and progress within the Customer Solutions organisation
Good verbal and written communication skills are required.
The ability to work a flexible shift pattern and some “on call support” is essential.
To resolve technical support issues in a world class inbound customer service environment and to enhance our customer’s experience by always exceeding their expectations.
Main Responsibilities:
Providing post-sales telephone and electronic support to APC customers and partners.
Responsible for answering incoming telephone calls, alerts, web based incidents and prioritising customer’s support needs.
Provide 1st level support on APC’s power protection solutions, software and accessories.
Resolve customer support issues and provide customer with a solution, via troubleshooting techniques.
Escalate customer issues to APC Global Service to provide on-site support as required.
Identify sales leads and forward to Field Sales teams for follow up and closure.
Identify and generate revenue opportunities under our Trade-ups and e-commerce programmes
Work effectively with the Global Customer Solutions Team and other functions to ensure the most proactive technical / sales follow up of customer issues and open sales opportunities.
Complete documentation and follow up on all commitments and customer details.
Adhere to APC’s customer support policies and processes.
Other duties to be assigned as required.
Skills/Experience/Qualifications
Fluency required in English and Swedish. Ability in other languages would be an advantage
Third level qualification in technical or IT related discipline desirable (Computer Science, Electrical)
Previous Call-Centre experience required.
Previous Technical Support or IT environment experience desirable.
Working knowledge of major operating systems (Microsoft, Unix) essential.
Working knowledge of networking technologies (TCP/IP) essential.
Basic knowledge of electrical concepts/devices and electronics essential.
Demonstrate flexibility and an ability to learn quickly.
Good problem solving abilities and aptitude to understand and explain technical information.
Proven ability to work towards individual and team targets.
Excellent interpersonal, communications and time management skills.
Ability to work on own initiative but also as part of a team.
Ability to develop and maintain customer rapport.
Ambition and drive to succeed and progress within the Customer Solutions Team organisation at APC
Good verbal and written communication skills are required
The ability to work a flexible shift pattern is essential.
We currently have a number of positions available
in Ireland. If you have some experience in customer service or technical
support then we have fantastic opportunities for you to develop your
skills with some of the biggest employers in some of the most desirable
locations. These positions change regularly so please fill out the
application form stating that your desired work location is Ireland
and one of our recruiters will contact you with more information about
current vacancies.
All of the positions we offer require people fluent in one of the
following languages in addition to English:
home
jobs in europe, jobs in the uk, european job search, european employment,careers abroad jobs in europe
jobs in europe, jobs in the uk, european job search, european employment,careers abroad
jobs in the uk
jobs in europe, jobs in the uk, european job search, european employment,careers abroadeuropean job search
jobs in europe, jobs in the uk, european job search, european employment,careers abroad
european employment
jobs in europe, jobs in the uk, european job search, european employment,careers abroadcareers abroad uk
jobs in europe, jobs in the uk, european job search, european employment,careers abroad
recruitment agencies uk
jobs in europe, jobs in the uk, european job search, european employment,careers abroad
consultants
jobs in europe, jobs in the uk, european job search, european employment,careers abroad
recruitment
jobs in europe, jobs in the uk, european job search, european employment,careers abroad
Search engineering
ISP,hosting,design,online shopping
American Power Conversion (APC) provides protection against some of the leading causes of downtime, data loss and hardware damage: power problems and temperature. As a global leader in power availability solutions, APC sets the standard in its industry for quality, innovation and support. Its performance has established it among leading businesses worldwide. Accordingly, APC is ranked among the "Fortune 1000" list of the largest U.S. companies, the "Forbes 500", the "Forbes Platinum 400" list of the best big companies in America and is listed on the Nasdaq 100 and the S&P 500 index. Its comprehensive AC and DC power solutions, which are designed for both home and corporate environments, improve the manageability, availability and performance of sensitive electronic, network, communications and industrial equipment of all sizes. APC’s European Base is in Galway, Ireland. Our Customer Solutions Team supports customers throughout EMEA. At present, we have opportunities for Technical Support Representatives. 