home jobs in europe, jobs in the uk, european job search, european employment,careers abroad jobs in europe jobs in europe, jobs in the uk, european job search, european employment,careers abroad jobs in the uk jobs in europe, jobs in the uk, european job search, european employment,careers abroadeuropean job search jobs in europe, jobs in the uk, european job search, european employment,careers abroad european employment jobs in europe, jobs in the uk, european job search, european employment,careers abroadcareers abroad uk jobs in europe, jobs in the uk, european job search, european employment,careers abroad recruitment agencies uk jobs in europe, jobs in the uk, european job search, european employment,careers abroad consultants jobs in europe, jobs in the uk, european job search, european employment,careers abroad recruitment jobs in europe, jobs in the uk, european job search, european employment,careers abroad Search engineering ISP,hosting,design,online shopping

Position:

• Resolves customer issues using the tools and systems available
• Completes follow-on actions as appropriate, e.g. dispatch materials, send communications, escalate problems.
• Retains ownership of each case until problem is resolved or resolution is identified
• Observes strict compliance to licensing, copyright and trademark legislation
• Protects confidential, sensitive information and materials
• Accomplishes other duties as required

• Customer oriented, enthusiastic, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution.
• Capable of being self-managed, be a team player, quality conscious, flexible and be eager to share and acquire knowledge.
• Excellent customer, telephone, oral and written communications skills.
• Analytical troubleshooting skills.
• Positive attitude towards all team members, customers and partners. Encourages outstanding team morale and maintains highest ethical standards.
• Delivers market competitive performance balanced between productivity, cost and quality.

o Product and process knowledge
o Attendance and punctuality
o Quality of case management and Call handling
o Coach and Support Manager Feedback
o Volume of cases logged and managed
o Customer satisfaction
o Balance Scorecard
o Escalation Rate to Microsoft

Work/business environment

HP is committed to being a world-class provider of customer support through flexibility, hard work and market competitive performance and remuneration. Our customers expect to be served by knowledgeable, courteous, committed, confident and efficient analysts. HP expects employees to adhere to all policies and standards, maintain proficiency in Computer technology and support and pro-actively inform co-workers. HP offers in return industry leading training and development, a competitive salary, unrivalled career opportunities and world-class facilities.

Technical requirements

A suitable candidate must demonstrate a good working knowledge of one or more current Microsoft Operating systems, (Windows 98, Windows ME, Windows NT Professional, Windows 2000 Professional, Windows XP, Windows Server Edition), or any future releases.

S/he has a good working knowledge of personal computer architecture also. The successful candidate must hold at least one MCP and be ideally studying towards MCSE qualification. S/he must have a keen interest in Technology with a strong desire to continually learn the latest technologies. A suitable candidate must have a very strong customer orientated focus. S/he will also have expertise in all of the following: